Terms and Conditions

Delivery Policy

1. Receiving & Immediate Inspection: While receiving goods from the courier or transport office, please verify if the carton or packaging is intact. If any product is broken, cracked, or missing, it must be noted in the presence of the delivery agent, and an on-spot unboxing video must be recorded.
2. Transit Risk: The seller will not be directly liable for any damage or delay caused by internal negligence of the transport or courier service. However, the seller will provide full assistance with necessary documents to claim compensation from the courier.
3. Delivery Timeframe: Under normal circumstances, products are delivered within 1-3 days of order confirmation. Delays caused by political events, adverse weather, or transport issues will be considered beyond the seller’s control.

Warranty Policy & Limitations

1. Warranty Type: Product warranty refers to the specific “Service Warranty” provided by the manufacturer or importer. This means repairing or servicing defective parts; instant replacement with a new product is not applicable unless explicitly stated by the manufacturer’s policy.
2. Claim Conditions: Presenting the original purchase invoice copy is mandatory when claiming a warranty.
3. Transportation & Courier Costs: The buyer must bear all courier or transportation costs for sending the defective product to the service point and receiving it back.
4. Servicing Timeframe: After submitting the product to the service center, resolution usually takes 7 to 30 working days based on the manufacturer’s technical review (may take longer for imported complex parts).
5. Official Service Centers: For products with official service centers, the warranty must be claimed directly from there.
6. Out-of-Warranty Products: Products not covered by warranty or those with expired warranties can be serviced conditionally. In such cases, the buyer must bear the cost of parts and service charges.
7.  Checking Warranty: A 3-day checking warranty is applicable for products dispatched via courier, or in cases where the product was not tested at the shop during purchase (either by our staff or the customer). If any functional issue or defect is noticed within this 3-day period, the customer must inform us immediately for a resolution.

Warranty Void Conditions (Warranty Exclusions)

1. Incorrect Connection & Burn Cases: Warranty will be void if any circuit or chip burns due to reverse polarity (+/- connected inversely) in solar panels, inverters, controllers, or batteries, overvoltage, use of incorrect wires, short circuits, or overloading.
2. Natural Disasters & Lightning: Equipment damaged due to lightning strikes, high surges, heavy rain, floods, or water exposure will not be covered under warranty.
3. Unauthorized Repairs: The warranty will be permanently void if you or an unauthorized local electrician attempts to break the device seal, open screws, or modify the circuit.
4. Physical Damage: Products broken due to dropping, cracked body or solar glass, or external damage caused by negligence during transportation will not receive warranty support.
5. Battery Maintenance: For lithium or lead-acid batteries, warranty will not apply in cases of deep discharge (leaving it completely empty), using incorrect charging devices/parameters, or melting terminals due to loose connections without proper torque.

ডেলিভারি নীতিমালা 

ওয়ারেন্টি নীতিমালা 

যেসব ক্ষেত্রে ওয়ারেন্টি সম্পূর্ণ বাতিল বলে গণ্য হবে